VoiceFoundry Partners with Freshdesk

VoiceFoundry, a provider of enterprise cloud-based contact center solutions with a unique focus on customer engagement, today announced joining the Freshdesk Marketplace ecosystem as a new partner to deliver a CTI Connector to link voice calls to the Freshdesk help desk ticketing solution. Freshdesk, a leading provider of cloud-based customer engagement software, recently launched the Freshdesk Marketplace to create a powerful and innovative ecosystem for customers, developers and partners.

Based on the Amazon Connect platform, the CTI connector enables companies to quickly and cost-efficiently integrate VoiceFoundry voice solutions and Freshdesk support ticketing systems, giving contact center agents the information they need to provide an exceptional experience on each and every call. Agents can instantly view caller information using a CTI screen pop – with contact info, service history, ticket ID or simply to open up a new ticket. This functionality allows agents to quickly resolve customer issues as a result of having access to customer data without the need to re-request information from the customer.

“Freshdesk is focused on helping customers deliver exceptional customer service, our work with the VoiceFoundry supports that mission. The Amazon Connect integration provides a new way for customers to integrate our helpdesk software with an innovative contact center solution,” said Francesco Rovetta, Vice President of Alliances & Distribution at Freshdesk. “The VoiceFoundry team has been a pleasure to work with and we look forward to continuing this relationship in the future.”

“We are focused on partnering with providers who share our same vision for creating exceptional customer experiences. Freshdesk brings an innovative approach to…

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