The Cliffs Resort Unifies Full-Service Property Operations with Maestro PMS for Greater Efficiency and Real-time Direct Booking

The Cliffs Resort

Our goal in selecting a new system for The Cliffs was total system integration across all profit centers at our spa resort. Maestro PMS delivers this beautifully.

The full-service Cliffs Resort on California’s Central Coast installed the Maestro PMS suite of integrated property software solutions to drive greater efficiency and guest service. The Resort implemented Maestro Front Office, ResWave Integrated Booking Engine, Spa & Activities Management, Point of Sale, Work Order Management, Sales and Catering, Mobile Housekeeping, and PCI compliant & EMV ready credit card processing. Maestro PMS is the preferred cloud and on-premise PMS hotel management property software solution for independent hotels, resorts, conference centers, and multi-property groups.

“Our goal in selecting a new system for The Cliffs was total system integration across all profit centers at our spa resort. Maestro PMS delivers this beautifully,” said Chris Biggers, CIO for Boutique Hotel Collection which operates The Cliffs Resort. “We had demos from all the major system vendors and did our due diligence in evaluating features of the property software, partnership reliability, and customer service commitment. Maestro was the best. Maestro’s suite of integrated property software solutions share a single-image database for instant, accurate guest posting and data sharing. We are much more efficient thanks to Maestro. It really is an unparalleled hospitality solution.”

Maestro’s installation and training team completed system implementation in March 2017. “I have never seen a system conversion go so well,” Biggers said. “Maestro’s team provided a comprehensive installation schedule with a calendar…

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