Unified communications requires acquiring new infrastructure, reconfiguring telephony and other systems and determining whether certain technologies will work together. The cost, time and resources needed for this type of project can easily dissuade organisations from investing in it. However, considerable value lies in the cost and productivity savings to be gained from a properly executed unified communications project – it’s up to IT to demonstrate these ends to the rest of the business.
1. Highlight productivity cost savings
2. Focus on simplicity
Attempt to explain a complex unified communications deployment and you might see a lot of eyes glazing over. Don’t focus on the challenging aspects of reconfiguring and integrating systems, pilot testing and introducing users to a new technology platform – emphasize how the solution targets complexity within the organisation. The Aberdeen Group found in a recent study that organisations focused on reducing complexity – or making overall operations related to communications easier – in their unified communications deployments saved as much as $3 billion. Key…