A Rochester Startup; Mission Access, Focuses on ‘Moving Life Forward’

We want to encourage each individual on a pathway that reflects their personal importance in the decision making process. – Jonathan Walters – Partner Mission Access

The accessibility products and services market has been growing for over twenty years and presents a wide variety of solutions/innovations for enabling access to individual’s homes, businesses, vehicles, and places of worship. Mission Access is transforming this market space by placing the customer at the center of the process and creating an outcome based approach to providing solutions that can make independence possible.

Walters describes the customer interaction as the keystone metric by which they will measure the success of their business. “We want to encourage each individual on a pathway that reflects their personal importance in the decision making process.”

To ensure that each customer is treated with the empathy and commitment that is deserved, Mission Access shapes their interactions by ensuring they…

Listen – the customer’s story is more important than our solution.

Ask – discerning questions lead to the best decisions.

Give – the opportunity for a relationship instead of just another transaction

Create – the most value possible for each customer experience

Enjoy – choose to see what we get to do each day as a privilege

Through distribution partnerships with leading edge manufacturers of items that include custom stair lifts, ceiling transfer lifts, platform elevators, door openers, and smart access technology, the Mission Access team is able to develop creative solutions for a wide variety of needs. Our field professionals are recognized nationally as Certified Environmental Access Consultants, demonstrating a continuous commitment to quality and…

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